Bluetooth keyboard issue

I usually type with a keyboard. my system is in Chinese and I can’t switch to English whenever I fold my onscreen keyboard.

Could you kindly provide a picture or video to illustrate the problem? Or could you kindly submit thisService Request Form with all information needed and our relative colleagues will reply back as soon as possible.

Thanks. I went through the settings again and have figured out the solutions
but can you fold the onscreen keyboard automatically when connected?

Glad to learn that you have fixed the problem and we will forward the request to our relative colleagues to follow up.