Have about a year old Max2Pro and without any update/software addition, it developed an issue where after booting normally, the top menu bar would appear, but nothing else (home button, battery indicator, wifi, etc)
- I can hit the ContentBrowser button (top right) and the title-bar for the ContentBrowser appears, but nothing else.
- I can hit the power button and this either puts the Max2Pro to sleep, or on a slightly longer press, causes the popup to appear to Power off, reboot, or cancel, and these three options work as expected (but after reboot/power-off, the same behavior is observed on next boot)
- I can hold the menu button (left most) and the eink screen will refresh, as expected
- I can hold the left and right arrows and, I think, the unit does a screen capture, but can’t be sure.
That’s it for apparent control outside of recovery mode.
Rarely, if I wait long enough (hours) the Max2Pro will indicate with an android popup dialog that a process is not responding and ask if I should close it - by this time, the normal GUI is up and working and it doesn’t seem to matter if I stop/restart the non-responding process or not, the unit works, until the next time it goes to sleep, then the same thing.
Updating to the last two firmwares (in order) has not remedied this behavior, in-fact, I think the 2.2.2 (or whatever latest is) has made it worse, as only ONCE has it booted properly, after the initial firmware update (which did work and reboot fine)
Because the unit is ‘hanging’ after boot, it is also killing my battery from a full charge in a short order (I do NOT believe I have a battery issue, this is a ‘dead process chewing up the battery’ issue) But as we know, getting a Boox to work from a stone dead battery is a further complication. I can get into the recovery mode, and have cleared the cache partition (no effect) but need to get contents off before doing a factory wipe (not desired, but perhaps last course of action before giving up on Onyx products.
Any thoughts/suggestions on identifying, killing, fixing whatever is hanging after boot? There’s been two different “process not responding” culprits over the past two months, I’ll note here which specifically if/when it every boots/runs normally again.
I do not have Android ADB setup, but could if/as necessary - open to likely paths to recover (or strong confidence that if/when I can get to the file-system, I can remove PDFs with annotations, then factory reset, and then restore the PDFs with annotations )