Boox N96 stuck with blue light on


#1

Hi,

I’m having trouble with my N96. When I turn it on, it remains stuck with the blue light on and with the screen showing Boox Reader. If I turn it off and connect the charger (without pressing the power button), the light first turns blue and then purple and the screen shows Boox Reader and it stays this way (with the purple light on and the screen showing Boox Reader) until I turn it off. Rebooting with fastboot leads to the same result (purple light on and Boox Reader on screen).

Thanks in advance for your help.


#2

Dear, we are sorry about that problem. Please contact our support team via sales@onyx-international.com. Thank you!