Boox Nova broken after firmware update V2.1.2 (20190615)


#1

Hi,

Bought my Nova in March this year, loved it and until last week it worked fine.
A few days ago I updated to firmware V2.1.2(20190615) and suddenly I have lots of problems:

  • battery drain from 100% to zero in less than 24 hours without using the Nova
  • doesn’t go to sleep when I close the cover
  • frequent crashes… very difficult to restore
  • when it finally works again the interface is very very sluggish and in the end it keeps crashing

I tried:

  • multiple restarts
  • factory resets via the interface and via the recovery mode
  • reinstalled firmware update V2.1.2

No luck…
Any ideas?

Thanks,
Ron


#2

Hello Ron, could you kindly fill in this service request form with all information needed? Our relative colleagues will reply back as soon as possible.


#3

I have the same problem with battery drain after updating my Boox Note(
Support says that maybe aging battery, but I has been using the device just since 11.2018.


#4

Apologize for any inconvenience that may cause. Have you ever submitted this on Feedback already?


#5

Yes, saying support I mean submitting on Feedback.


#6

I also started to notice battery draining issues on my Nova Pro

With Simple System Monitor i have in my case narrowed it down to atleast one app that triggers it.

I use Pocket a lot and that is one of the apps that makes the contentbrowser (android system process) keep using cpu between 8-25%.

Which ofcourse drains battery.

I have tried a factory reset, but that did not help. I have also send this through feedback app.


#7

Tested some more apps. Also seeing the same occur with wattpad, play books and the amazon kindle app.