Brand new Boox note wont turn on

I have received my Boox note yesterday and I cannot turn it on , the screen is stuck on “Power Off” page.

When I try to charge the note the LED light on the power button changes colors from blue to magenta.
I have tried the following things :

  • Change the charging cables
  • Left it to charge overnight
  • Tried the combination of power button and home button (The LED light changes to steady blue color for a couple of minutes)
  • Tried to charge it from the wall with my phone charger

But all of these options gave me no result.

I am really desperate and i don’t know what to do , Its brand new , don’t have any cracks or scratches.

Had the same issue, try changing the usb charger. eg a Samsung charger, or a charger that supports multiple voltages (fast charging chargers) and/or higher amperage. It is quite picky especially when it is fully discharged.