Charging dangers!


#1

I am writing to warn others not to do what I (apparently) have done with my Nova Pro. Noticing that my MacBook Pro USB-C cable would work as a charging cable for Nova, I plugged it in to charge the tablet. Unfortunately, I forgot it was still plugged into the adaptor of the computer, which puts out a lot more power than a normal cellphone or tablet charger. Now the Nova seems to be dead, so I assume I killed it with a power source that was too strong. I wrote to Book help and am waiting for a reply.

Just for your information - watch which chargers you use when USB-C is your cable. I might be wrong about my tablet, but it has been frozen for 12 hours now…


#2

Hi Scott, thank you for your kind remind! Yes, Boox users are suggested to use the original USB cable and the 5V 2.4A charger to charge the Boox device.


#3

Update: I wrote to the help desk at Onyx and received an answer within hours. They suggested I plug in the correct charger and wait a few hours. Sure enough, the tablet revived! I guess it had an overcharge protection circuit? Anyway, thanks Boox, for excellent service.