Display, one line malfunctioning

Hi There,
I noticed, one line of the e-ink display is not working, i.e. it stays completely white/gray, which is very disturbing. Is there a way to fix this softwarewise (graphics driver error or so?) or do I need to send it in?:slight_smile:
Best regards
Vinz

I have the same problem. It was just one line last night and it became 2 now. :sob:
Mine is brand new…

Same, I got mine yesterday…

Fingers crossed that is just a software problem rather than hardware, it will be pain in the neck to send it back to get it fixed…

So apparently, you need to send it back to get it exchanged…

Hello,

Please kindly fill in this form via https://help.boox.com/hc/en-us/requests/new and our relevant colleagues from After Sales Dept will reply back as soon as possible.

Hello,

Please kindly fill in this form via https://help.boox.com/hc/en-us/requests/new and our relevant colleagues from After Sales Dept will reply back as soon as possible.