Eraser doesn't work

Note Series
#1

Hi,
since I updated to 2.0 and 2.0.1 version of the firmware, the eraser doesn’t work at all in the note app, nor in moving or stroke eraser mode, only the ‘erase all’ option works.
How could I fix it?

#2

The eraser works for me just fine in all its various modes whether I use the eraser on the back end of the stylus or the tip of the stylus.

However, if you are using the tip of the stylus to erase, then you need to hold the button on the stylus down while erasing otherwise it doesn’t work.

1 Like
#3

Uh, my bad, I totally forgot the button. Thank you very much!

#4

I am also unable to use the Eraser in Note app. I’m on the latest firmware from mid-June 2019. Is there a fix?

For some reason, my stylus back-end does not click.

Only the tip + stylus button option works to erase strokes.

#5

Dear, could you kindly provide a video to illustrate the problem and your firmware number to us?