Huge bug for pdf annotations!


#1

I found my pdf annotations mismatch so I did a simple test which surprising me: some of the pdf annotations lost when I copy the pdf to my MacBook !!! I bought this Nova pro for pdf annotations… now I can see my pdf annotations on my MacBook! How can fix this? I tried many books the results are the same it’s definitely the software bug!
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#2

Hello, we are really sorry about that problem. Could you kindly provide the build number of your device to us? (Find at Settings/ About Device) At the same time, please submit this on Feedback via Settings/ Feedback when this bug happen again.


#3

Already emailed with your tech support. They told me to try another software on macos, your pdf annotations feature seems not working with macos’s default preview. As a boox user, I have to deal with this compatibility issue by myself??? Bad luck for macos users, I’m disappointed.