Hi, I have the Max 2 and have found that after several days use the screen is very quickly becoming scratched and scored in normal use. Yes, I ALWAYS ensure that the screen has not dirt/grit or anything-at-all on it’s surface before use and that the supplied pen is clean too.
Surely this is a serious fault making the Max 2 unfit for use as intended. Will you address this problem and perhaps fit screen-protection during factory manufacture - or at the very least warn users that this occurs if a screen protector is not fitted immediately before use. Also of course you should supply several screen-protectors with the Max 2 as bought - as without them the screen is not fit for purpose and customers must surely have the right to return their Max 2 for a full refund…
Informing the customer that the screen is fragile is not sufficient - when one buys other fragile goods the knowledge that it’s fragile isn’t the same as the product breaking as soon as it’s used for the purpose for which is has been advertised, bought and paid for.
Onyx - you need to address this problem before it becomes a big issue for you.