Note 2 continuously reboots

[neuroben]

hello. My note 2 continuously reboots itself. I have done many factory resets. I have contacted customer service. Boox is of no help whatsoever. the device is almost useless. anyone else with this problem? the software is not ready for primetime.

[Lemo]

Did you have it for a long time?
Maybe battery problem like we’re having here

Boox note battery drain and screen freezing

My Boox Note is about 14 months old and suddenly started to have high battery drain problems. It works fine for an hour or two (less than 1% per hour) then starts to drain battery rapidly - about 8% per hour. It then starts to lock up so that you need to hold down the power key to reboot - that usually takes a few goes. Often locks up again during boot process. Plugging in the charger seems to solve the problem temporarily. Any idea of what the problem is?

[claire]

Could you kindly submit this Service Request Form with all information needed? Our relative colleagues will reply back as soon as possible.

[tony]

Try to connect it to the usb charger and use the tablet for some minutes before you take the cable out.