The Note app opens normally, but if I tap on the + button to start new Note, nothing happens. The app doesn’t do anything! any work around?
the note app requires that you use the stylus, it doesn’t respond to touch. Is that the problem you are running into?
I do use the stylus. It is not responsive regardless
Hello, could you try to reboot your device and try again? And please provide a picture or video to us if it still could not work.
Hi Clair, rebooting didn’t help. And the forum software here doesn’t allow attaching video, how can i send you the video?
Hello, in this case, you are suggested to submit this on Feedback via Settings/Feedback, and our relative colleagues will reply back as soon as possible.
This is might be useful as well. Getting the logs from adb logcat shows NullPointerException when I tap on the new note button
05-23 08:14:03.020 4042 4171 E ActivityThread: Failed to find provider info for com.onyx.android.sdk.note.ContentProvider
05-23 08:14:03.021 4042 4171 W System.err: java.lang.NullPointerException: Attempt to invoke interface method ‘void android.database.Cursor.close()’ on a null object reference
05-23 08:14:03.021 4042 4171 W System.err: at android.database.CursorWrapper.close(CursorWrapper.java:50)
05-23 08:14:03.021 4042 4171 W System.err: at com.raizlabs.android.dbflow.sql.queriable.ModelLoader.load(SourceFile:74)
05-23 08:14:03.021 4042 4171 W System.err: at com.raizlabs.android.dbflow.sql.queriable.ListModelLoader.load(SourceFile:61)
05-23 08:14:03.021 4042 4171 W System.err: at com.raizlabs.android.dbflow.sql.queriable.ListModelLoader.load(SourceFile:15)
05-23 08:14:03.021 4042 4171 W System.err: at com.raizlabs.android.dbflow.sql.queriable.ModelLoader.load(SourceFile:65)
05-23 08:14:03.021 4042 4171 W System.err: at com.raizlabs.android.dbflow.sql.queriable.ListModelLoader.load(SourceFile:50)
05-23 08:14:03.021 4042 4171 W System.err: at com.raizlabs.android.dbflow.structure.provider.ContentUtils.queryList(SourceFile:255)
05-23 08:14:03.021 4042 4171 W System.err: at com.raizlabs.android.dbflow.structure.provider.ContentUtils.queryList(SourceFile:231)
05-23 08:14:03.021 4042 4171 W System.err: at com.onyx.android.sdk.scribble.provider.RemoteNoteProvider.loadAllNoteList(SourceFile:117)
05-23 08:14:03.021 4042 4171 W System.err: at com.onyx.android.sdk.note.ui.library.request.LibraryTitleRequest.execute(SourceFile:29)
05-23 08:14:03.021 4042 4171 W System.err: at com.onyx.android.sdk.rx.RxManager$1.a(SourceFile:122)
05-23 08:14:03.021 4042 4171 W System.err: at com.onyx.android.sdk.rx.RxManager$1.call(SourceFile:117)
05-23 08:14:03.021 4042 4171 W System.err: at io.reactivex.internal.operators.observable.ObservableFromCallable.subscribeActual(SourceFile:42)
05-23 08:14:03.021 4042 4171 W System.err: at io.reactivex.Observable.subscribe(SourceFile:12025)
05-23 08:14:03.021 4042 4171 W System.err: at io.reactivex.internal.operators.observable.ObservableSubscribeOn$b.run(SourceFile:96)
05-23 08:14:03.021 4042 4171 W System.err: at io.reactivex.internal.schedulers.ScheduledDirectTask.call(SourceFile:38)
05-23 08:14:03.021 4042 4171 W System.err: at io.reactivex.internal.schedulers.ScheduledDirectTask.call(SourceFile:26)
05-23 08:14:03.021 4042 4171 W System.err: at java.util.concurrent.FutureTask.run(FutureTask.java:237)
05-23 08:14:03.021 4042 4171 W System.err: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1113)
05-23 08:14:03.021 4042 4171 W System.err: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:588)
05-23 08:14:03.021 4042 4171 W System.err: at java.lang.Thread.run(Thread.java:818)
Even submitting feedback is broken and throwing the exception
java.net.SocketTimeoutException: timeout
05-23 08:17:17.098 4042 4714 W System.err: at okio.Okio$4.newTimeoutException(SourceFile:232)
05-23 08:17:17.098 4042 4714 W System.err: at okio.AsyncTimeout.a(SourceFile:285)
05-23 08:17:17.099 4042 4714 W System.err: at okio.AsyncTimeout$1.write(SourceFile:184)
05-23 08:17:17.099 4042 4714 W System.err: at okio.b.flush(SourceFile:224)
05-23 08:17:17.099 4042 4714 W System.err: at okhttp3.internal.http1.Http1Codec$d.flush(SourceFile:301)
05-23 08:17:17.099 4042 4714 W System.err: at okio.ForwardingSink.flush(SourceFile:39)
05-23 08:17:17.100 4042 4714 W System.err: at okio.b.flush(SourceFile:226)
05-23 08:17:17.100 4042 4714 W System.err: at com.alibaba.sdk.android.oss.network.OSSRequestTask$ProgressTouchableRequestBody.writeTo(SourceFile:124)
05-23 08:17:17.100 4042 4714 W System.err: at okhttp3.internal.http.CallServerInterceptor.intercept(SourceFile:72)
05-23 08:17:17.100 4042 4714 W System.err: at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:147)
05-23 08:17:17.101 4042 4714 W System.err: at okhttp3.internal.connection.ConnectInterceptor.intercept(SourceFile:45)
05-23 08:17:17.101 4042 4714 W System.err: at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:147)
05-23 08:17:17.101 4042 4714 W System.err: at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:121)
05-23 08:17:17.101 4042 4714 W System.err: at okhttp3.internal.cache.CacheInterceptor.intercept(SourceFile:93)
05-23 08:17:17.102 4042 4714 W System.err: at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:147)
05-23 08:17:17.102 4042 4714 W System.err: at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:121)
05-23 08:17:17.102 4042 4714 W System.err: at okhttp3.internal.http.BridgeInterceptor.intercept(SourceFile:93)
05-23 08:17:17.102 4042 4714 W System.err: at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:147)
05-23 08:17:17.102 4042 4714 W System.err: at okhttp3.internal.http.RetryAndFollowUpInterceptor.intercept(SourceFile:126)
05-23 08:17:17.102 4042 4714 W System.err: at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:147)
05-23 08:17:17.102 4042 4714 W System.err: at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:121)
05-23 08:17:17.103 4042 4714 W System.err: at okhttp3.a.e(SourceFile:200)
05-23 08:17:17.103 4042 4714 W System.err: at okhttp3.a.execute(SourceFile:77)
05-23 08:17:17.103 4042 4714 W System.err: at com.alibaba.sdk.android.oss.network.OSSRequestTask.call(SourceFile:227)
05-23 08:17:17.103 4042 4714 W System.err: at com.alibaba.sdk.android.oss.network.OSSRequestTask.call(SourceFile:44)
05-23 08:17:17.106 4042 4714 W System.err: at java.util.concurrent.FutureTask.run(FutureTask.java:237)
05-23 08:17:17.107 4042 4714 W System.err: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1113)
05-23 08:17:17.107 4042 4714 W System.err: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:588)
05-23 08:17:17.107 4042 4714 W System.err: at java.lang.Thread.run(Thread.java:818)
05-23 08:17:17.107 4042 4714 W System.err: Caused by: java.net.SocketException: Socket closed
05-23 08:17:17.110 4042 4714 W System.err: at libcore.io.Posix.sendtoBytes(Native Method)
05-23 08:17:17.110 4042 4714 W System.err: at libcore.io.Posix.sendto(Posix.java:211)
05-23 08:17:17.111 4042 4714 W System.err: at libcore.io.BlockGuardOs.sendto(BlockGuardOs.java:278)
05-23 08:17:17.111 4042 4714 W System.err: at libcore.io.IoBridge.sendto(IoBridge.java:509)
05-23 08:17:17.111 4042 4714 W System.err: at java.net.PlainSocketImpl.write(PlainSocketImpl.java:500)
05-23 08:17:17.112 4042 4714 W System.err: at java.net.PlainSocketImpl.-wrap1(PlainSocketImpl.java)
05-23 08:17:17.112 4042 4714 W System.err: at java.net.PlainSocketImpl$PlainSocketOutputStream.write(PlainSocketImpl.java:266)
05-23 08:17:17.112 4042 4714 W System.err: at okio.Okio$1.write(SourceFile:79)
05-23 08:17:17.112 4042 4714 W System.err: at okio.AsyncTimeout$1.write(SourceFile:180)
I think this makes it clear that there is a bug in the app
System.err: java.lang.NullPointerException: Attempt to invoke interface method ‘void android.database.Cursor.close()’ on a null object reference
But I have no access to any source code to fix it on my own, and Boox provides no means to update individual apps OTA. What can be the solution?
I ended up doing factory reset to get it to work
It is glad to hear that and we have forwarded that to our relative colleagues to follow up.