Note Pro wifi issue - poor signal


#1

Hello,

new owner of an onyx note pro, I have a problem with the wifi signal. The connection is only made within 20cm of the router. Beyond that the device loses the signal.

Should I request a replacement?

Sincerely,

Ludovic


#2

Hi, I think it’s a software problem. My note pro has a poor signal too but no lost The signal.


#3

Please kindly follow theinstruction to update to the latest firmware first. If that problem still exists, please kindly submit this on Feedback via Settings/ Feedback on your device and our relative colleagues will have a better and faster diagnosis.


#4

Hello,

Thanks, but the firmware is already the lastest and the feedback feature doesn’t work.

I have contacted the Onyx international Inc Amazon seller to proceed a replacement.


#5

@claire I also have a weak wifi signal (I have tried different routers) and supposedly I am also on the latest firmware. can you confirm that on the basis of the screenshot below?

If that´s the case, is there anything I can try?

thanks


#6

Yes it’s the last firmware.
For information I have received my Note Pro and wifi didn’t work. I have updated the firmware and wifi didn’t work.
I have send the Note pro to guaranty to fix the problem and I will receive it tomorrow. I think for me it’s an hardware issue. It’s the problem will be not fixed I will request a refund and go to the competitor.


#7

my wifi is weak but it does work beyond 20 cm. :slight_smile: I am trying to understand whether this is something they can fix or it is just poor wifi capabilites.
thanks! and good luck!


#8

I just bought the Boox pro. I have the latest firmware, but the wifi disconnects about every 15 minutes.


#9

Hello Jack, please go to Settings/ Power/ Network Inactivity Timeout to make the network never inactivate.