Notes are disappearing


#1

when I am taking notes, sometimes half~~whole amount of notes are disappearing. and then when I tap several times with eraser, disappeared things appears again. The data is not lost but this is very annoying. How can I deal with it?


#2

This is the software problem. I have been hear that the related software team is working on this issue. It will be released soon.


#3

have you updated firmware? I have updated and the probrem of Note app is cleared.

version : 中20180315 /En 20180319


#4

I’ve checked and updated at march 20.


#5

Hi, would you pls take a video for your problem, and send to me through email: sales@onyx-international.com. Thank you.