[Serious Bug] Onyx note pro does not show old annotated notes after “wipe data\factory reset”

Note Series
#1

Hi guys,

I used note pro for annotation on pdf files.
After “wipe data\factory reset”, I copied the note pro annotated pdf files from my computer back to note pro. However, I found that the Neo reader 3.0 does not show my annotated notes for the pdf files. I can see these annotated notes on my laptop using adobe pdf reader but not on note pro with Neo reader 3.0.

Do you know how to fix this?

Thank you!

Best,
Ray

#2

Hello Ray, apologize for any inconvenience that may cause. This bug has been forwarded to our relative colleagues and it will be fixed in the near future.

#3

Thank you! Hope it can be fixed soon.