Few things I noticed so far that if fixed, I think might give Boox a far much better publicity
- Your website isn’t secured with SSL? this is become internet standard for any authentic website; seeing that there is no https makes me feel it is non-professional website by any means.
- Better engineering culture, some of the replies I saw when people post about problems they have “we tried this on our machine and it works”. This doesn’t seem like the way of debugging production issues, because your machine isn’t the production machine, it is just your machine. You need to figure out means to collect diagnose data (after user consent) from the users when things are not working so you can have better understanding of what’s going on.
- Your firmwares are shared on Google Drive? Again gives the impression that this whole Boox business is not professional and not a real deal
These are not critiques, these are just my impression which I believe can help Boox build better public reputation