Trouble with backup


Hello, I’ve backed up BOOX Note files using the “Backup and Recovery” menu, but these days when I open the menu, the backup files are not displayed. And When I click “!” (the button is at the bottom right corner), a message “Current account supports 8 backup files” is displayed. When I open “Backup and Recovery” on Max2 pro, the results are the same.
According to the message, it seems that the number of backup files exceeds the limit. However, I can not remove any file because the files are not displayed. Is there any way to remove existing files and make backups again?


Could you please kindly submit this on Feedback via Settings/ Feedback on your device? Our relative colleagues will reply back as soon as possible.


Thank you for your suggestion. I submit it.


Immediately after sending the report, I received a message from support.
As they showed, I logged out and then logged in again.
After that, I found that the backup files are listed correctly.
In addition, new back up file was created correctly.
Thank you very much for your advice.