"Uncertified Device" notification


#1

I can’t get rid of the “Uncertified Device” notification on my Nova Pro.
I’m still on the 2.0.1 firmware (waiting for the international release of 2.1).

I ativated Google Play following the procedure described in the Boox video (enable Google Play / GSF ID / Sign in Google Account) .
I can install my Google Play apps and everything works fine except for this persistent notification.

In Settings/Application, under GSF ID, I have the message “Press item to register device to your google account”.
I did that (several times) : it opens a webpage, it’s quite fast, a “Register succeed” message appears and then back to the Settings/Application page (with the same register device invite under GSF ID).

I also registered my Device ID and GSF ID at https://www.google.com/android/uncertified/.

The “Uncertified Device” notification is still there after each reboot.

Any help would be appreciated.


#2

Dear, could you try the factory reset first and repeat the steps to activate the Google Play again? (Find factory reset from Settings/ About Device/ Factory Reset)
Please go to Settings — Application — Enable Google Play — GSF ID to active the Google account first. After 5 minutes, you can try to reboot your device and sign in the Google Play account. You could learn more from this video.
We apologize first for any inconvenience that may cause.


#3

Great, it did the trick.

All is fine now.

Thank you very much :grinning:


#4

You are welcome! Hope you could enjoy our product in the future.