After wondering about the availability of the Onyx Boox Note Pro on this forum, I was told I could order it from Good E Reader and did. Unfortunately, The order took more than a week to ship, and was eventually shipped from Hong Kong. When DHL delivered the device, they charged me an extra 90$CAD for the order.
I was warned by fellow readers on the forum this might happen, but never by Good E Reader themselves. When I asked them about the order the first time, they didn’t tell me anything either and told me to be patient. When I asked again after a week, I didn’t get a response at all, but then the device got shipped.
Their fineprint does mention this could happen, but only after this paragraph:
Items from our store will be fulfilled from Vancouver, British Columbia Canada via CANADA POST Expedited parcel service. We usually ship out within 3-5 business days.
Which is the one I read. Only I didn’t notice it also said, below:
Some products you order will be delivered from some of our retail partners. They will be shipped to you outside of Canada. If you live in Canada you will subject to taxes and duty.
What it seems to me is that this is actually inaccurate: all orders seem to be delivered from “retail partners” in China. I don’t mind having stuff shipped from China, in itself, but I would certainly like to know in advance what the final price of my item will be. There are actually laws in Canada for that and I can’t help but wonder that your partner, Good e-reader, is breaking some of those retail laws.
I would suggest you take those issues, which have happened to other people, into account in your relationship with that retailer, as it is hurting your brand name.
Now I am considering getting another device and I’m not sure where I should get it from anymore, because I certainly won’t do business with them anymore…