Update to 2.1.2 - Installation Aborted


I have been trying to update my Onyx Nova Pro to 2.1.2. Using either the manual or the online method the process gets to the power off state, and when I turn it back on I get the error in the screenshot.

The device is in recovery mode at this point, and I am able reboot it. It returns to normal (old version) so thankfully it is not a brick. However, I would like the new features that the update provides.

How can I resolve this issue?



Dear, could you kindly provide the build number and model number to us?


I apologize for taking long to return this information.
Thank you for your interest in offering support.

Onyx BOOX NovaPro 7.8"
Current Build: 2018-12-25_22-05_2.0.1_0d1b2fc
Serial: 058719322Y1395


Thank you for your feedback. For a better and faster diagnosis of the problem, could you kindly provide a screenshot of the page of Settings? Many thanks in advance!



Thank you. I have attached the screenshot that I believe you asked for. If this is not what you requested please let me know.

I appreciate your assistance.


Yes, that was I asked for. In this case, could you kindly submit this on Feedback via Settings/ Feedback on your device and our relative colleagues will reply back as soon as possible.