USB connected computer does not recognize the device

BOOX FAQ
#1

  1. Whether to format the flash, USB can not be recognized without formatting the flash.

  2. Whether the USB cable is good, try to change the computer USB interface, or change the computer

  3. If you confirm the above two terms can not identify USB, you need to upgrade the system. If you still can not solve it after the upgrade, the device need to be returned to company for overhaul.